Executive summary:
This report provides an overview of the current status of Digital Financial Services (DFS) inclusion – highlighting segmented user adoption levels. It also highlights the main drivers and barriers influencing DFS inclusion while identifying opportunities and offering strategic recommendations for enhanced inclusion.
Rwanda has made substantial progress in advancing DFS, which plays a pivotal role in enhancing financial inclusion, economic growth, and resilience. The FinScope survey has proven to be one of the most important sources of evidence and insights for promoting financial inclusion, financial sector development, and economic empowerment in Rwanda. This report captures insights drawn from the analysis of the FinScope Survey data. This thematic analysis entailed computing the proportion of adult Rwandans who have access to and/or use digital financial services (DFS), and using descriptive statistics to assess the current state of DFS inclusion. The analysis focuses on the geographic and demographic distribution of the included segments of the adult population—identifying who is included, where they are located, and the key factors driving their inclusion.
Furthermore, the report provides an overview of the segment among those who do not have access to or are not using digital financial services (the excluded), and identifies the barriers that hinder their inclusion. therefore, the report uncovers opportunities to expand access among underserved populations. The report offers practical insights for bridging the digital divide, with a focus on initiatives that promote the adoption of DFS.
