Request for Proposals For Consultancy to Conduct Ongoing Operational Review and Beneficiary Feedback of Access to Finance Rwanda Projects.

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PROCUREMENT REFERENCE NUMBER: AFR/RFP- OPERATIONAL REVIEW /SEPT/2022.

Dear Prospective bidder:

Access to Finance Rwanda (AFR) is a Rwandan not for Profit organization, established in March 2010 by the governments of the United Kingdom (UK) and Rwanda and with support from the UK Foreign, Commonwealth and Development Office (FCDO). Existing funders of AFR include FCDO, the MasterCard Foundation, Sweden and Jersey Overseas Aid (JoA).

AFR’s strategic focus is stimulating the financial sector development by partnering with financial institutions and other stakeholders to increase access to and use of quality financial services. We identify and address constraints that prevent the financial market from reaching Rwanda’s low-income population and support Rwanda’s economic growth and promote innovations and learning that result in sustainable change in the financial sector. Improving access to financial services for the rural poor, women, youth and MSMEs is a particular focus.

AFR is guided by the Market System’s Development (MSD) approach recognising that efforts to increase financial inclusion and financial sector development have to be market led and profitable for sustainability. AFR supports the Government of Rwanda’s development objectives by aligning all its interventions to the national policy frameworks including the Financial Sector Development Strategic Plan 2018-2024, and the National Strategy for Transformation (NST) 2017-2024.

2. Objective of the assignment

The objective of the assignment is to prepare and conduct an operations review and beneficiary feedback to inform AFR, including different stakeholders on the quality and satisfaction levels of services offered by AFR partners and their adherence to ethics and other implementation processes. In support of this objective the firm will be responsible for the following activities.

1. Annually conduct qualitative and quantitative feedback surveys and collect feedback directly from beneficiaries to assess client satisfaction of the services offered by the partners, including the benefits accruing by accessing and using the financial services for growth, income earning, resilience and improved livelihoods. Feedback will include other unintended outcomes that AFR can learn from and improve implementation.
2. Conduct an operational review of AFR partners implementation to assess their compliance with policies and procedures, including gender and inclusivity as per AFR program management manual and grant agreement/MoU and contract guidelines. Aspects of consumer protection in uptake of services, social inclusion, communication, and feedback procedures will be considered.

Proposals should be directly responsive to all items, terms, conditions, specifications, and other documents referred to in this RFP.

• Requests for clarifications to the contract may be submitted until Friday, 16^th September 2022.
• Interested parties should submit their proposals no later than Friday, 7^th October 2022.

Responding bidders are advised that this solicitation does not in any way obligate AFR to make a contract award or compensate the responding firms for any costs associated with the preparation and submission of their proposals. Additionally, AFR may award a contract without conducting negotiations; all proposals should be submitted initially using your most favourable terms. AFR reserves the right to award any resultant contract to other than the offeror submitting the lowest price proposal based on technical excellence, schedule superiority or client request.

All communications regarding this RFP should be addressed via email:procurement02@afr.rw

Below is the planned procurement schedule (subject to changes):

Cordially,
Jean Bosco Iyacu
Chief Executive Officer